Curriculum Vitae

– Within my role in the Air Quality Management Fuel Burning Equipment Application, I played a central and multifaceted role in a comprehensive process aimed at optimizing the design and functionality of the application.

My responsibilities commenced with the collection of detailed design requirements from the business. This involved engaging closely with stakeholders to gather insights into the operational intricacies and objectives of the application. Following this, I conducted a thorough analysis of these requirements, delving into their nuances to extract essential elements that would inform the subsequent design decisions.

The implementation phase saw the transformation of these requirements into a thoughtfully crafted design flow. This involved strategic considerations in information architecture, navigation, and visual design to ensure that the resulting interface not only met functional criteria but also delivered an intuitive and user-friendly experience.

An integral aspect of my role involved the conversion of traditional PDF application forms into digital versions. This transformative process is geared towards streamlining application procedures, enhancing accessibility, and fostering efficient data management. In parallel, I contributed to the creation of a dashboard tailored for the citizens of Cape Town. This dashboard serves as a centralized platform, providing users with a comprehensive overview and control over relevant information, thereby contributing to an enriched citizen experience.

• I created the LookSee Design Library
• I’m responsible for LookSee website redesigning
• I’m responsible for the user testing of all the products onboarding in the LookSee platform.

• I’m responsible for supplying images for the knowledge-Hub on the LookSee blog page • I’m responsible for supplying sitemap

• I am responsible for design interaction on multiple projects as well as project and stakeholder management.
• I carried out designs at a VP level with deep technical experts within the design discipline at the relationship banking department.

• I manage project teams from a technical perspective.

Merchant SmartPay on CoZa: Merchant SmartPay is a product that was introduced to smile and big business for easy payment and I was privileged to work on the look and feel of the design and oversee the complete process of useability of the project.

Business Evolve-Need Analysis: Process enhancement for product validation Onboarding was a solution that was needed for businesses to onboard anyone on the Business Evolve products, this solution helps either Islamic business account or any other business account to be able to suggest the perfect account suit for your business.

Business Evolve-Tooltips: Tooltips is a smile solution that is needed on the ongoing project on Business Evolve products. This helps the user to understand and give more details of what they’re interacting with on the onboarding process.

Exciting Customers Overdraft RB Digital: Customer journey for existing overdraft customers on the web with one overdraft process for all users. Finding out the time customers spend on the digital channel to be too long and that can cause a drop-off on web overdraft applications. We came up with an easy and simple way to get our customers onboarded. I designed the complete workflow of the web application for an overdraft on RBD (Relationship Banking Digital)

Resume Process on Business Evolve – Additional Validation: The resume process for business evolve with additional validation is a way of getting our customers to be able to resume where they left off on their application on any of our products. (Business Evolve Application, Overdraft Application, Merchant self Service Application, etc.)

Setting Up Overdraft User Testing: User testing for Overdraft: I facilitate the user testing for the overdraft prototype with the help of the Designer Director Nelri Venzke. And we have Calvin Kabinde taking notes on why I run 11 sections of 12 with some SMEs that help us State out what they like on the overdraft Process and what they believed they will be like to see on the application process. This process helped us to put

together with the thought of our customers our design thinking, together and come up with the amazing, completed overdraft application that businesses love so much.

Overdraft User Testing Documentation Report For Business: It took 2 weeks for us to put together the user testing together with the help of Calvin Kabinde and me, the user testing documents was fully parked with information that help us and the business understand what way we need to go and factoring our customer’s observation into the decision making with regards to the overdraft Application process.

Business Evolve Application Upgrade & Steppers: I redesigned the business Evolve application flow with the request of the business, giving the application process new and dynamic looks and feels to the product and added steppers to the application flow so the customer can understand where they are in the onboarding process and from the starting point to the min and time the application with taking for them to complete.

Merchant Onboarding – Self Service Digital: New merchant customers cannot currently digitally onboard themselves and are required to engage with a Business Banker or Merchant Regional Sales Representative to be onboarded.
In some cases, this process takes a long due to customers having to wait to see a Business Banker or Sales Representative, thus causing frustration.

Solutions:

⁃  Enable our customers to run, manage and grow their businesses through a digitally self-service onboarding capability.

 ⁃  Creating a digital capability (Absa Digital Platform and Mobile App) for customers to independently be able to apply for 2 of the merchant products, these products include Smart Pay and Absa Mobile Pay, etc.
I Designed and completed the Merchant Self-Service wireframes for both Absa Mobile App and Smart Pay Service.

Merchant ISO Onboarding – Self Service Digital: Merchant ISO is an Absa vendor’s third-party way of onboarding new customers into Merchant Smart Pay / Mobile Pay products. I Designed and completed the Merchant ISO wireframes for both Absa Mobile App and Smart Pay Service.

Copyright for Overdraft Existing Customer: I work with the copywriter department with regards to getting Overdraft ready for products before releasing date.

Copyright for Merchant Onboarding – Self Service Digital: I work with the copywriter department with regards to getting Merchant self-service ready for products before releasing date.

Copyright Merchant ISO Onboarding – Self Service Digital: I work with the copywriter department with regards to getting Merchant ISO ready for products before releasing date.